Terms of Service

Last updated: May 2026

1. Acceptance of Terms

By accessing and using CareTrack ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on CareTrack for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • Modify or copy the materials
  • Use the materials for any commercial purpose or for any public display
  • Attempt to decompile or reverse engineer any software contained on the Service
  • Remove any copyright or other proprietary notations from the materials
  • Transfer the materials to another person or "mirror" the materials on any other server
  • Attempt unauthorized access to the Service or its systems

3. Medical Disclaimer

IMPORTANT: CareTrack is not a medical device or healthcare provider. Our Service provides general health information, tracking, and AI-assisted insights only. CareTrack does NOT:

  • Provide medical diagnosis, treatment, or prescriptions
  • Replace professional medical advice from a licensed healthcare provider
  • Guarantee accuracy or completeness of health information
  • Monitor your health in real-time or provide emergency alerts

You are solely responsible for your healthcare decisions. Always consult with a qualified healthcare provider before making medical decisions. In case of emergency, call 911 or contact your local emergency services immediately.

4. AI Assistant Limitations

Our AI assistant provides general health information based on keywords and context. You acknowledge that:

  • AI responses are NOT personalized medical advice
  • AI may not consider your complete medical history or individual factors
  • Always verify AI-provided information with your healthcare provider
  • Critical health decisions should be made with professional medical guidance
  • We are not liable for any adverse outcomes from AI-provided information

5. User Responsibilities

You agree to:

  • Provide accurate and complete information
  • Maintain confidentiality of your login credentials
  • Not share your account with unauthorized persons
  • Use the Service only for lawful purposes
  • Not attempt to gain unauthorized access to the Service
  • Not transmit malware, viruses, or harmful code
  • Not harass, defame, or threaten other users

6. Health Data Accuracy

You are responsible for ensuring that health data you input into CareTrack is accurate and properly recorded. CareTrack is not responsible for:

  • Errors in data you manually enter
  • Incorrect readings from connected devices
  • Loss of data due to technical failures
  • Misinterpretation of your health data by the AI system

7. Intellectual Property Rights

All content, features, and functionality (including but not limited to all information, software, text, displays, images, video and audio) are owned by CareTrack, its licensors, or other providers of such material and are protected by copyright and other intellectual property laws.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: CareTrack shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

  • Use or inability to use the Service
  • Unauthorized access to or alteration of your data
  • Statements or conduct of third parties
  • Any other matter relating to the Service

Even if CareTrack has been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify and hold harmless CareTrack, its officers, directors, employees, and agents from any and all claims, damages, and costs (including attorney's fees) arising from your use of the Service or violation of these Terms of Service.

10. Account Termination

CareTrack reserves the right to terminate or suspend your account immediately, without prior notice or liability, for:

  • Breach of these Terms of Service
  • Unlawful or harmful activity
  • Repeated policy violations
  • Non-payment of applicable fees

11. Service Modifications

CareTrack may modify or discontinue the Service (or any part thereof) at any time. We will provide notice of material changes when possible, but are not obligated to do so.

12. Fees & Payment

If CareTrack offers paid services in the future:

  • Fees will be clearly disclosed before purchase
  • You authorize us to charge your payment method
  • Cancellation procedures will be provided in your account settings
  • Refund policies will comply with applicable law

13. HIPAA Compliance

CareTrack complies with the Health Insurance Portability and Accountability Act (HIPAA) regulations for protected health information. Our Business Associate Agreements with third-party providers ensure your PHI is safeguarded appropriately.

14. Governing Law

These Terms of Service and any separate agreements we provide are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

15. Dispute Resolution

Any dispute arising out of or relating to these Terms of Service shall be resolved through binding arbitration in accordance with the American Arbitration Association (AAA) rules, rather than in court.

16. Modifications to Terms

CareTrack may modify these Terms of Service at any time by updating this page. Your continued use of the Service following changes constitutes acceptance of the modified terms.

17. Entire Agreement

These Terms of Service and our Privacy Policy constitute the entire agreement between you and CareTrack regarding your use of the Service and supersede all prior and contemporaneous agreements.

18. Contact Us

If you have questions about these Terms of Service:

Email: legal@caretrack.health